Role Overview

As a Staff Product Manager (IC4) on the IT Service Management (ITSM) product team, you will serve as a principal individual contributor and domain expert driving the next era of enterprise service delivery. This role is designed for a strategic product leader who combines deep technical depth in enterprise IT workflows with the learning agility required to navigate rapidly shifting market dynamics. Sitting at the strategic nexus of Design, Engineering, Product Marketing, and Customer Success, you will act as a high-impact cross-functional leader. You will define and execute an ambitious product vision—continuously refining it based on customer empathy, AI-driven automation, and real-time operational feedback. If you possess a relentless drive to master complex domain ecosystems, inspire cross-functional teams without authority, and transform enterprise IT friction into modern, effortless user experiences, this role offers an expansive platform for your craft.

The Impact You Can Create

• Pioneer Bold Innovation: Drive market-defining ITSM features from concept to production, leveraging thought leadership to keep our enterprise platform at the bleeding edge of intelligent service management.

• Orchestrate Cross-Functional Success: Build aligned, high-velocity team ecosystems where Engineering, UX, Sales, and GTM teams execute in lockstep to achieve aggressive revenue, adoption, and customer retention targets.

• Deliver Global Scale & Value: Continuously analyze user telemetry and enterprise landscapes to deploy intuitive, low-friction capabilities that eliminate critical operational bottlenecks for global IT teams.

• Demystify Complex Architectures: Deconstruct intricate ITSM backend workflows, ITIL frameworks, and integration layers into clean, scalable technical requirements—accelerating developer velocity and minimizing execution risk.

We are seeking a Façade / BIM Designer is responsible for developing, managing, and coordinating Building Information Models (BIM) and façade design documentation for building envelope projects. The role combines façade design expertise with advanced BIM modelling capabilities to deliver accurate, coordinated, and high-quality project deliverables throughout the project lifecycle.

The successful candidate will create and maintain façade BIM models, prepare detailed design documentation, coordinate multidisciplinary project information, support BIM implementation strategies, and ensure compliance with project standards, quality requirements, and BIM execution plans.

BIM Modelling & Coordination

• Develop, maintain, and manage detailed 3D BIM models for façade and building envelope projects using Revit.
• Create façade models, assemblies, parametric families, schedules, and project-specific BIM content.
• Prepare and maintain Levels of Information (LOI), project parameters, and data-rich BIM models.
• Coordinate BIM models with architectural, structural, MEP, and specialist disciplines.
• Identify, resolve, and communicate design clashes and coordination issues using BIM workflows.
• Ensure BIM deliverables comply with project BIM Execution Plans (BEP), standards, and client requirements.
• Participate in BIM coordination meetings, workshops, and model reviews.
• Support implementation and continuous improvement of BIM processes, standards, and workflows.
• Maintain and enhance Revit family libraries, templates, and BIM standards.