Votiko Solutions
Location: Remote (Work from Home)
Job Type: Full-Time | Night Shift
About the Job:
Votiko Solutions is hiring Call Center Executive for our international BPO team. This is a work from home job where you’ll handle customer support for global clients. If you are looking for an online customer care job, have strong communication skills, and can manage tasks independently, we’d love to hear from you.
Key Responsibilities:
· Make outbound and receive inbound calls for international B2B and B2C clients
· Handle customer handling job from home tasks like queries, complaints, and service requests
· Provide support via phone, email, and live chat
· Manage telemarketing activities such as lead generation, appointment setting, and surveys
· Meet performance goals in a remote setup
CHN Tech
Job Description: We are looking for enthusiastic and customer-focused individuals to join our Inbound Voice Process team at CHN Technologies.
Attend incoming calls from customers to address inquiries, complaints, or service requests.
Provide accurate information about products, services, billing, or processes.
Ensure all calls are handled professionally and courteously, maintaining a positive tone.
Document customer issues and resolutions in the internal system.
Make outgoing calls to existing or potential customers for promotions, follow-ups, or service verifications.
Convince customers regarding the benefits of products or services if working in a sales process.
Perform welcome calls, feedback surveys, or reminder calls (e.g., payment reminders, renewals).
Follow company-approved scripts and communication protocols.
Maintain high levels of First Call Resolution (FCR).
Avoid long hold times or call transfers unless necessary.
Escalate complex queries to team leaders or supervisors appropriately.
Record customer interactions, queries, feedback, and complaints accurately.
Update CRM or internal software systems in real-time with customer information and call outcomes.
Maintain data confidentiality and handle customer details securely.
Coordinate with team members to share insights, feedback, or hand over follow-ups.
Participate in training sessions, briefings, and performance reviews.
Provide feedback on call scripts, system issues, or customer trends.
Department: Human Resources
Reports to: HR Director
Industry: Recruitment / Staffing – Railway Sector
Company Overview:
The HR Compliance Specialist – Railway Vertical will play a key role in driving
end-to-end HR compliance across our railway staffing operations. Reporting directly to the HR Director.
Position Overview:
The HR Compliance Specialist – Railway Vertical is responsible for ensuring that all
workforce-related processes, documentation, certifications, and labour practices
comply with relevant railway, legal, and client-specific standards. Reporting directly
to the HR Director, this role will serve as the central point of contact for statutory
compliance, safety certifications, background verification, contractual
documentation, and audit preparedness across all railway-related recruitment
activities.
Key Responsibilities:
Regulatory & Legal Compliance
â–ª Ensure adherence to labor laws, railway safety acts, and statutory mandates
specific to railway employees and contract staff (e.g., Factories Act, CLRA,
RDSO/IRSE compliance, health & safety laws).
â–ª Monitor changes in railway recruitment-related compliance requirements across
domestic and international regions (as applicable).
â–ª Maintain up-to-date records of licenses, insurances, labor registrations, and
contract employment obligations.
Candidate Documentation & Verification
â–ª Oversee collection, verification, and maintenance of mandatory documents
including:
â–ª Identity and address proofs
â–ª Medical fitness certificates
â–ª Background verification reports
â–ª Education and professional qualifications
â–ª Railway-specific certifications (PTS, IRSE license, RDSO approvals, etc.)
â–ª Validate expiry dates and renewal timelines for time-bound certifications or
permits.
Internal Audits & External Inspections
â–ª Conduct regular internal audits to verify documentation accuracy and policy
adherence.
â–ª Prepare and present documentation for client audits, railway authority
inspections, and ISO audits (if applicable).
â–ª Lead coordination for compliance during external assessments and respond to
findings and corrective actions.
Client & Project Compliance Liaison
â–ª Interface with client compliance or HR teams to align company processes with
project-specific workforce regulations and onboarding protocols.
â–ª Support workforce mobilization by ensuring readiness and compliance for all
deployed candidates.