PW (PhysicsWallah)

Job Description:-

Role and Responsibilities:

• Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call.
• Identify the root- cause of problems, and possible solutions and provide actionable insight for performance improvements.
• Establish a process involving Counseling TL to disseminate the information to ensure improvements
• Quality Management Framework for Counseling Team
• Articulate operational issues and trends to management
• Design and Develop evaluation programs that analyze critical performance behaviors and metrics
• Identify areas of improvement in associates' performance through trending and analysis
• Initiate process improvements to align teams' capabilities with current and future needs effectively
• Call audits, reaudits, and monitoring

Working Experience:

• Total minimum 5 years of experience. 1+ years in a management role in the QA process.
• Should have handled a team with at least 5-6 members.
• Experience in an Ed-Tech background is a big plus but at least should have worked as QA Lead in an Inside Sales setup in a consumer facing business.

Qualification & Eligibility:

• Graduate / Post Graduate
• Great Communication Skills
• Should have proficiency in Hindi and English
• Advanced Excel and google tools understanding and usage
• Track record of superior performance metrics

Naviga

Job Description:-

The duties of an account analyst revolve around a company's internal and external accounts. They check accounts for accuracy, provide reviews of customer records, ensure credits are in order, and monitor balance sheets.

Responsibilities:

• To ensure customer billings and associated revenue recognition occur correctly.
• Works closely with various functional groups and levels of management to determine final billing terms.
• Ensure accuracy of a high volume of customer data including contact details
• Track status of renewal commitments and proactively follow up with customers as required
• Deal with Customer queries via email.
• Assist with invoicing and miscellaneous duties as required
• Assist with weekly cashflow updates
• Regularly check the contract database to reflect updated terms as needed for billing requirements
• Invoice customers on a monthly, quarterly and annual basis
• Perform monthly tasks and reconciliations
• Ability to interact effectively with all levels and departments within the company and with clients
• Must have strong communication, interpersonal and organization skills
• Intermediate Excel skills
• Experience with Microsoft software programs including Outlook

 Kenmark ITan Solutions 

• Bootstrap

• CSS

• HTML

• HTML & CSS

• JavaScript

• Next.js

• React JS

• Sass                                                                        

ThoughtSol Infotech Pvt. Ltd

Job description