Aeris Communication

Job Description:-

This role offers access to some of the most brilliant minds in the industry, and the opportunity to build and elevate a thriving company – in an environment that values innovation, autonomy and integrity. A few things to know about Aeris:

a. They do things differently. As a pioneer in an industry poised to reshape every sector of the global economy, they can’t settle for another company’s tried and tested template. Innovation is the key to success and it’s reflected in everything done in Aeris: from product design to corporate wellness.

b. Employees are the owners. Strong managers enable their teams to figure out how to solve problems. You will be no exception and will have the ownership and autonomy needed to be truly creative.

c. Values are essential. organization believe in doing things well – and doing them right. Integrity is a core value in Aeris: you’ll see it embodied in staff, management approach and growing social impact work (have a VP devoted to it).

d. Aeris walk on the diversity and inclusion, a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more – and that’s by design. Management see diverse   perspectives as a core competitive advantage.

e. Career elevation. Create platform for growth where employees can take ownership of their opportunity and make it their own. Grow with the company and elevate your career.

KEY RESPONSIBILITIES:

• Troubleshooting technical issues directly with customers with various technical skill levels
• Diagnosing and resolution of reported service faults
• Engaging with customers directly to quickly get to the root of their problem
• Taking a customer through a series of actions to resolve a problem
• Provide support in the form of procedural documentation
• Managing multiple tickets/issues at one time
• Showing a passion for continued learning, staying abreast of new technology and techniques
• Manage your own workload by accurately gauging timelines and meeting deadlines
• Work across teams and communicate with leadership, product owners, and other technologists