• Following our Business Code of Conduct and always acting with integrity and due diligence
• Identifying operational improvements and finding solutions by applying CI tools and techniques
• Responsible for completing tasks and transactions within agreed KPI's
• Knows and applies fundamental work theories/concepts/processes in own areas of work
• Resolving user queries in a timely manner and have attention to detail to identify issues
• Need to work in UK shifts and weekend working
• Responsible for voice and ticket contact
• Should have attention to detail to be able to clearly understand what query is being raised and therefore ensure that it is addressed effectively
• Should have speed in terms of handling large volumes of queries and ensure these are closed within agreed     SLA
• Ensure that the query / issue is understood correctly "the first time" round and therefore, resolution should be   accurate and address the query / issue adequately
• Should be pro-active and resilient in order to work with all the various teams involved in resolving the queries
• Find opportunities for improving controls, recognizing financial benefits
• Ability to work as a great teammate across multiple teams and close user queries in a timely manner, ensuring user satisfaction is maintained at all times
• To be able to create various management reports through various data bases to summarize the problem