Role Overview

Join our team to connect with prospective students and help them navigate their career paths. You will be responsible for managing the complete enrollment cycle using consultative sales techniques.

We value professionals who can balance daily performance targets with genuine student care and relationship building.

Key Responsibilities:

1. Connect with inbound leads through phone, email, and WhatsApp channels.
2. Evaluate applicant needs and recommend the most suitable learning programs.
3. Provide transparent information regarding program structures, tuition fees, and career ROI.
4. Build authentic rapport with prospects to drive program enrollments.
5. Manage the complete registration process from the first interaction through final enrollment.
6. Coordinate onboarding activities, fee submissions, and documentation processes.
7. Ensure a smooth and frictionless transition experience for every incoming student.
8. Maintain accurate CRM records to streamline follow-ups and lead management.
9. Track and improve individual performance metrics, including talk time, demo volume, and conversion ratios.

We are looking for a dedicated customer service associate to deliver people-focused customer interactions. The primary focus is to drive brand loyalty through exceptional service and digital-first support. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about helping others.

Key Responsibilities:

1. Provide exceptional support to ensure high levels of customer satisfaction.
2. Address customer inquiries and resolve issues across various digital and voice channels.
3. Execute technical support tasks and troubleshoot basic user problems.
4. Apply analytical problem-solving to improve the overall support experience.
5. Integrate customer feedback to refine service quality and efficiency.
6. Collaborate with dedicated teams to maintain digital trust and safety.
7. Manage daily interactions with a focus on revenue generation and brand growth.