One of Konecranes' core competitive advantages is its highly skilled, motivated, and engaged employees. Our three core values – trust in people, total service commitment, and sustained profitability – form the foundation for all Konecranes employees. These values are the backbone of our company, guiding our decisions and priorities. They are integral to our identity and are reflected in our behaviour, leadership, operations, and activities.

We are currently seeking a Branch Admin who will be responsible for Account Receivables and Commercial activities and Processing of all orders received and timely invoicing.

Role and Responsibility:

Responsible for processes and associated procedures and business rules for the following:

• Account Receivables – Actions for all payment’s timely collection with close monitoring
• Strong coordination with internal teams such as Finance / Commercial Team, Service Planner and Distribution centre
• Effective communication with customers
• Commercial activities such as processing of BG, LC, Security Deposit, ISD, EMD Etc.
• Daily collection details for knocking off AR
• Ensuring invoice align with customer purchase order
• Credit note creation / Invoice cancellation
• Balance confirmation / Ledger sharing with customers
• Monthly documentation of Audit samples as per requirement
• Processing of all orders received and keeping close track until order is completed
• Periodic review and action on all open orders
• Advance Payment collection & Dispatch clearance from customers
• Voice of Customer – Actions for improving VOC response and NPS
• Create new agreement and new asset creation request
• Create charge line and sent to invoice to SAP & Close the completed SR in system
• Send the invoice to customer according to the term
• Managing Customer Master data & Assets Master data
• Support to Branch colleagues in case of commercial matters
• Other administrative tasks at Branch as required
• Any other duties as directed by the Branch Manager
• Awareness of ISO 14001 & 45001 standard

We’re looking for smart, driven, and customer-obsessed professionals to join our Customer Support team.
In this role, you will act as a trusted technical partner to our customers - owning issue resolution end-to-end and delivering an exceptional customer experience. You will provide dedicated, omnichannel support to high-value customers and leading brands, ensuring timely resolutions and strong customer satisfaction.
This is a high-ownership role that requires technical curiosity, empathy, structured problem-solving, and the ability to collaborate cross-functionally.
 

Responsibilities:

• Take complete ownership of customer-reported issues and drive resolution within defined SLAs.
• Diagnose and troubleshoot technical problems, identify root causes, and implement effective solutions or workarounds.
• Act as the voice of the customer while collaborating with internal Engineering, Product, and other cross-functional teams.
• Escalate complex issues following defined processes and ensure transparent communication throughout the lifecycle.
• Provide prompt, accurate, and actionable updates to customers across channels (email, chat, calls, etc.).
• Create and maintain documentation, including FAQs and knowledge base articles.
• Maintain accurate records of customer interactions, ensuring proper tracking and closure of all issues.
• Support high-MRR customers and reputed global brands, delivering a premium support experience.

1. Maintain safety standards at Site as per company policy
2. Site Engr. Should follow all the Site operation processes & maintain the same
3. Technical discussion supporting for New Orders by regional sales managers.
4. Visit to Site for Site assessment & share the site updates in precise format
5. Based on site urgency, need to travel on immediate basis as & when required
6. Affiliate performance validation after every 3 months
7. Handle the site individually with affiliate team so need to take ownership while executing the work
8. Financial & company target to be adhered without compromise on Safety
9. Site Visits for critical project for Site assessment whenever required also visit for big size projects
10. HOC punctuality - Complete the Crane as per plan / agreed timeline
11. SAT issue to be taken up with Tech support to avoid repetition in future
12. ISO Audits & Monitoring all HSE Related Documentation on Team site regularly
13. Support customer for under warranty cases whenever IS Team is occupied
14. Handling Export orders execution / supervision
15. Person should use to Travel &  outdoor / Field site activity
16. Awareness of ISO 14001 & 45001 Standards