Development Quality Assurance Associate
Linkronix Solutions Pvt Ltd.- 4 - 6 yrs
- 45,000 - 47,000 / month
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Full Time
Working Type : Work From Office
Job Description :
We are looking for an individual for the Quality Assurance team to review and revise SOPs, oversee document control in product development, and conduct risk assessments. Responsibilities include reviewing specifications and STPs, ensuring data integrity, proposing QbD (Quality by Design) process changes, and participating in phase gate reviews.
Roles & Responsibilities
• You will be responsible for reviewing and revising SOPs (Standard Operating Procedures), obtaining supervisor approval for system-related revisions, and communicating SOP changes to all High-Performance Teams (HPTs).
• Your role involves the preparation, review, approval, and control of documents generated during product development.
• You will conduct, review, and approve risk assessments throughout the product development process.
• You will review and approve specifications and Standard Testing Protocols (STPs) for various materials at different development stages, ensuring compliance with guidelines and SOPs during all stages of development and technology transfer.
• Your responsibilities include exercising control over data integrity, checking documentation and product development reports related to filings, and participating in proposing Quality by Design (QbD) process changes.
• You will also conduct, review, and approve phase gates for drug products in coordination with development, and conduct self-inspections at the Integrated Product Development Organization (IPDO) according to the schedule.
• You will be responsible for ensuring compliance in development laboratories, reviewing and approving facility/equipment qualifications at IPDO, and managing Quality notifications such as incidents and change controls through the Quality management system.
Bench Sales Recruiter
Stargate- 1 - 3 yrs
- 25,000 - 32,000 / month
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Full Time
Working Type : Work From Office
Job Description :
Key Responsibilities:
Basic understanding of bench sales lifecycle
Knowledge of H1B, OPT, CPT, GC, US Citizens
Identify requirements from various job boards, social media and vendors
Source the best fit for the requirements
Coordinate for interviews and negotiations
Maintain trackers and database related to consultants
Follow up with consultants and vendors till the closure of the position / requirement
Attention to detail: Be very focussed in adhering to the compliance protocols
Market bench consultants (H1B, OPT, CPT, GC, US Citizens) to vendors & clients
Maintain client relationships and track submissions
Tech Analyst
Stargate- 2 - 4 yrs
- 45,000 - 47,000 / month
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Full Time
Working Type : Work From Office
Job Description :
Job Description
Primary Responsibilities
- Technical Support Operations
- Creating and maintaining technical configurations and their requirements in our configuration tool
- Managing the claims investigation process and relevant tooling
- Owning operational reporting metrics, running root cause analysis on performance, and act as the go to source of knowledge for current business operations
- Ensure delivered solutions meet required business operations SLAs
- Provide support, technical solutions, and expertise as it relates to maintain an effective operating service model
- Pull and run reports
- Resubmit claims
- File Management and support
- Proactive dashboard and alert monitoring
- Cross-Functional Collaboration
- Communicate professionally and effectively with users, stakeholders, and technical teams to understand issues and deliver solutions.
- Provide regular updates related to operational performance, incident trends, and ongoing initiatives during team and stakeholder meetings.
- Continuous Improvement & Governance
- Maintenance of support documentation, knowledge articles, and standard operating procedures.
- Vendor & Partner Alignment
- Communicate with Partners and Vendors, as needed, to resolve and escalate an issue
- Maintain contact information,
- Raise ticket with Vendors and after investigation, take action
Senior Staff Product Designer
Stargate- 3 - 4 yrs
- 30,000 - 32,000 / month
-
Full Time
Working Type : Work From Office
Job Description :
The Senior Staff Product Designer for AI Experiences will, as a hands-on individual contributor, lead design for intelligent, human-centered experiences powered by the Freshworks AI platform. This critical role will shape how users interact with AI across our entire product portfolio—including customer service, IT, sales, and marketing—ensuring that machine learning, automation, and generative AI are seamlessly integrated into everyday workflows.
This role will contribute to and help define the UX strategy for both AI infrastructure (platform capabilities, APIs, tools) and product-specific AI use cases (chatbots, smart recommendations, generative assistance, predictive automation). It will work directly with stakeholders in Product, Engineering, and other cross-functional areas to ship world class solutions across the Freshdesk and Freshservice product suites. The ideal candidate brings deep expertise in designing for complex, data-driven systems and a passion for making AI intuitive, trustworthy, and accessible to users of all skill levels.
The Impact You Will Make
As the Senior Staff Product Designer for AI Experiences, you will be the primary design architect for how the world interacts with Freshworks AI. You will move beyond standard interface design to invent new paradigms of Human-AI interaction. Your direct impact will be measured across four key pillars:
- Driving Widespread AI Adoption & Trust: You will transform complex, non-deterministic machine learning models into intuitive, frictionless workflows. By championing user control and explainability, you will bridge the gap between advanced AI capabilities and everyday user confidence, directly driving the adoption of AI features across our global customer base.
- Accelerating Speed-to-Market for AI Innovation: By creating scalable AI design patterns, frameworks, and platform-level UX guidelines, you will act as a force multiplier. Your foundational work will empower diverse product teams across Freshdesk, Freshservice, and beyond to ship consistent, world-class AI experiences faster and with higher quality.
- Pioneering Responsible & Ethical AI: You will safeguard our users and our brand by defining and embedding ethical AI frameworks into our product DNA. You will ensure that transparency, fairness, and inclusivity are not just afterthoughts, but core components of every generative, conversational, and predictive touchpoint.
- Delivering Measurable Business Value: You will directly influence customer retention and expansion by designing AI solutions that solve real business problems. You will establish and move the needle on critical AI UX metrics—such as perceived value, model comprehension, and intervention reduction—proving that great AI design drives tangible ROI for our customers' IT, support, and sales teams.