The Senior Staff Product Designer for AI Experiences will, as a hands-on individual contributor, lead design for intelligent, human-centered experiences powered by the Freshworks AI platform. This critical role will shape how users interact with AI across our entire product portfolio—including customer service, IT, sales, and marketing—ensuring that machine learning, automation, and generative AI are seamlessly integrated into everyday workflows.

This role will contribute to and help define the UX strategy for both AI infrastructure (platform capabilities, APIs, tools) and product-specific AI use cases (chatbots, smart recommendations, generative assistance, predictive automation). It will work directly with stakeholders in Product, Engineering, and other cross-functional areas to ship world class solutions across the Freshdesk and Freshservice product suites. The ideal candidate brings deep expertise in designing for complex, data-driven systems and a passion for making AI intuitive, trustworthy, and accessible to users of all skill levels.

The Impact You Will Make

As the Senior Staff Product Designer for AI Experiences, you will be the primary design architect for how the world interacts with Freshworks AI. You will move beyond standard interface design to invent new paradigms of Human-AI interaction. Your direct impact will be measured across four key pillars:

• Driving Widespread AI Adoption & Trust: You will transform complex, non-deterministic machine learning models into intuitive, frictionless workflows. By championing user control and explainability, you will bridge the gap between advanced AI capabilities and everyday user confidence, directly driving the adoption of AI features across our global customer base.
• Accelerating Speed-to-Market for AI Innovation: By creating scalable AI design patterns, frameworks, and platform-level UX guidelines, you will act as a force multiplier. Your foundational work will empower diverse product teams across Freshdesk, Freshservice, and beyond to ship consistent, world-class AI experiences faster and with higher quality.
• Pioneering Responsible & Ethical AI: You will safeguard our users and our brand by defining and embedding ethical AI frameworks into our product DNA. You will ensure that transparency, fairness, and inclusivity are not just afterthoughts, but core components of every generative, conversational, and predictive touchpoint.
• Delivering Measurable Business Value: You will directly influence customer retention and expansion by designing AI solutions that solve real business problems. You will establish and move the needle on critical AI UX metrics—such as perceived value, model comprehension, and intervention reduction—proving that great AI design drives tangible ROI for our customers' IT, support, and sales teams.

Verification Lead Power Aware Simulation position is your opportunity to join one of the industry’s leading companies in Smart Edge SoCs for network/systems control, management security systems, and IIoT.

You should have prior knowledge and experience in power aware simulations with UPF verification and UVM testbench development.

You will be responsible for RTL SoC/Subsystem verification based on ARM CPUs, and work on industry-standard verification methodologies like UVM, Portable Stimulus and Formal verification flows. You will report to the Director of Engineering, Verification.

Key Responsibilities

• Execute power-aware simulations and debug failures related to power intent

• Integrate UPF with UVM testbenches and VIPs

• Expertise in verifying design at RTL (SOC) level and gate-level simulation

• Create directed and constrained-random tests for low-power scenarios

• Verify:

  • Power gating

  • Isolation

  • Retention save/restore

  • Reset behavior across power domains

• Develop assertions and functional coverage for power states and transitions

• Support power-aware regression and sign-off

• Fluency with scripting languages (e.g., Make, Perl, Python, Shell)

• Collaborating with RTL, power architects

Job Description

• Maintain Customer focus at all times and respond to customers’ enquiries /orders/complaints (through e-mails, phone and fax) using the best Practice guidelines.  Answer all calls/mails/fax received at the Desk.

• Work within agreed service levels, striving to exceed customer expectations.

• Take ownership of queries and proactively follow through to resolution.

• Ensure all customers’ queries are investigated and resolved; escalate issues if appropriate, to the Team Leader.

• Is able to effectively use automated information systems.

• Maintain professional working relationship with internal and external customers, and colleagues.

• Adhere to agreed standards of quality and productivity and process all orders/ claims/ queries with a minimum 98% accuracy rate.  

• Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.

• Assist in documenting any requirements information and process maps clearly and to the agreed standards.

• Update the client on the status of the order. Handle MIS, generate reports.

• Handling Complaints/escalations.

• Meeting client requirements on time and effectively thereby winning their goodwill.

• Sensitization of the client requirements and accordingly prioritizing the activities.

• Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate.