You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

1. Production Management- Organize production setup as per production schedule,
assign task to associates, follow standard procedures, methods, BPS & work instructions, adapt & steer primary production activities to fulfil SQCD targets of the shift.

2.Daily shop Management- Conduct & document checks / LPC to ensure conformance to safety, quality & shop-floor standards. Record shift events (attendance, breakdowns, quality issues, criticality, performance, etc). Summarize shift events & performance and handover to next shift FLM to ensure seamless production continuity.

3.Performance Management- Track production performance and efficiency KPI (OEE, FPY,
scrap, tool life, levelling, fulfilment, etc.), identify and record deviations, collaborate with CFT members or escalate impediments to define & ensure execution of corrective actions to restore & stabilize targeted performance conditions.

4.Communication & collaboration- Organize & lead daily meetings (shift, SQCD, etc) with
associates, CFT members, managers, vendors, etc, to communicate relevant topics, e.g. company initiatives, goals, challenges & success, projects, discipline, performance, etc, to uphold transparency, productivity & good working relationship.

5.Employee & industrial relation- Engage proactively with associates to sustain an open
forum for them to voice their concerns, grievances, etc. Clarify, advice, counsel, resolve or raise topics to superiors in a fair, transparent & amicable manner to safe guard interests of associates & management and build a progressive work environment.

6.Continuous improvement and change initiatives- Motivate and coach associates into active engagement of learning, problem-solving & identifying potentials in manufacturing for Kaizens, suggestions on SQCD to enable operational excellence. Implement organizational change initiatives to bring transformational improvements to VS performance. Driving Digitalization projects in the Assembly lines.

7.Coaching & skill development- Organize and train new associates for the production lines. Track & monitor skill levels of existing associates. Organize, train and coach them to understand the requirements and reasons behind various processes, procedures & controls planned to ensure safety, efficiency and defect free production.

8.Process management- Follow defined manufacturing process standards i.e. drawings, PDS, SPC, PFEP, Gauge validity and conduct checks to confirm release of manufacturing during Shift start / Change over and execute defined deviation management if needed to ensure defect free production.

9.Management reporting- Compile, consolidate and report shop floor deliverables e.g.
SAP reporting, input hours, rejection qty, down-times, to enable management to visualize actual performance e.g. cost review, inventory, order tracking, associate payment, maintenance, budgets, etc. to accordingly steer business performance.

THE POSITION:

We are seeking a Lead Software Developer to provide technical leadership and guidance to a team of software developers working across modern C#/.NET APIs and legacy VB-based applications. This role is not primarily people-management, but rather hands-on technical leadership—ensuring quality, consistency, and adherence to development best practices when senior leadership is not present.

The ideal candidate has strong engineering fundamentals, experience mentoring developers, and the ability to balance modern development approaches with maintaining and improving legacy systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Technical Leadership
  • Serve as the day-to-day technical lead for the development team when the Software Architect or management is unavailable
  • Guide design and implementation decisions to ensure scalable, maintainable, and secure solutions
  • Review code and provide constructive feedback to uphold coding standards and best practices
• Development & Architecture
  • Design, build, and maintain C#/.NET applications and RESTful APIs
  • Support and improve existing legacy VB applications while helping guide modernization efforts where appropriate
  • Ensure proper use of design patterns, SOLID principles, and clean architecture concepts
• Team Support & Mentorship
  • Mentor and coach developers at varying experience levels
  • Help unblock developers by troubleshooting complex technical issues
  • Promote a culture of continuous improvement, learning, and accountability
• Quality & Best Practices
  • Enforce development best practices including:
    • Source control (Git or equivalent)
    • Code reviews
    • Unit and integration testing
    • Secure coding practices
  • Collaborate with Release Manager, Software Architect, QA, and other stakeholders to ensure reliable and high-quality releases
• Collaboration & Communication
  • Act as a technical point of contact for questions related to implementation or design
  • Clearly communicate technical concepts to both technical and non-technical team members
  • Align day-to-day development work with architectural direction and business goals
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned

An individual in this position must be able to successfully perform the expectations listed above.