Key Responsibilities:

1. Act as the first-level support for retail outlets through phone, email, or help desk system.
2. Register complaints and service requests from outlets accurately.
3. Provide basic guidance and troubleshooting for: Forecourt and allied equipment (basic checks), connectivity or communication-related disruptions impacting operations and power supply-related and equipment health issues.
4. Perform preliminary checks, resets, and validations as per standard operating procedures.
5. Coordinate with field technicians, vendors, and support teams for site visits and resolution.
6. Escalate critical operational issues affecting sales, safety, or compliance as per the escalation matrix.
7. Monitor open complaints and follow up for timely closure.
8. Update outlet staff on status and expected resolution timelines.
9. Maintain call logs, complaint records, and basic daily/weekly reports.
10. Support rollout of new outlets or equipment by providing coordination assistance.

Key Responsibilities:

1. Develop and execute SEO strategies for multiple brand websites based on business and revenue goals
2. Drive qualified organic traffic, leads, and conversions across all assigned brands
3. Plan and prioritise SEO activities brand wise to maximise impact and results
4. Conduct technical SEO audits and ensure timely implementation of fixes
5. Identify high intent keywords and optimise pages for lead generation and enquiries
6. Plan content calendars, topic clusters, and on page optimisation in coordination with the SEO writer
7. Review and approve all SEO content before publishing to ensure quality and intent alignment
8. Manage and guide the SEO executive and SEO writer for daily execution and timelines
9. Monitor website health including indexing, page speed, mobile performance, and crawl issues
10. Track SEO performance using analytics tools and prepare weekly and monthly reports
11. Optimise landing pages and service pages for improved organic conversion rates
12. Analyse competitor SEO strategies and identify growth opportunities
13. Create and maintain SEO SOPs and best practices across brands
14. Ensure all new pages and updates are SEO compliant before going live
15. Take complete ownership of organic performance and measurable outcomes

You'll work directly with the founder, managing schedules, coordinating with internal and external stakeholders, and keeping the business engine running smoothly. This is a high-trust, high-responsibility role. You're not just managing time- you're protecting bandwidth, pushing outcomes, and helping drive strategic execution.

Key Responsibilities

1. Calendar ownership: Manage, prioritize, and optimize the founder's calendar across meetings, calls, events, and travel. Block distractions, plan deep work slots, and ensure prep time before critical meetings.
2. Communication management: Draft and respond to emails, WhatsApp messages, and DMs professionally. Prepare talking points and quick briefs for meetings. Communicate on the founder's behalf when required.
3. Follow-up & execution tracking: Keep track of internal tasks, decisions, and follow-ups across multiple projects. Chase deliverables from the team and external partners. Build daily/weekly trackers that help things move forward.
4. Travel & logistics: Plan and manage travel, accommodations, events, and vendor coordination end-to-end. Handle last-minute changes smoothly
5. Research & pre-work: Create crisp briefing docs ahead of meetings- clients, partners, events, or pitch calls. Conduct basic business, competitor, or opportunity research as needed.
6. System building: Build templates, SOPs, and checklists that improve repeatability and reduce chaos. Help structure the unstructured parts of the business.
7. Confidentiality & discretion: Handle sensitive financial, strategic, or legal documents with full confidentiality. Maintain professionalism when exposed to private or personal matters.

Key responsibilities:

1. Verify and validate vendor invoices for accuracy, pricing, and required approvals.
2. Perform three-way matching between invoices, purchase orders, and goods receipts.
3. Enter invoices into the accounting/ERP system with correct GL codes and cost centers.
4. Handle vendor inquiries and resolve invoice or payment discrepancies promptly.
5. Prepare and process scheduled payment runs, ensuring timely and accurate payments.
6. Handle Vat coding and fixation of European invoices.
7. Knowledge of Accounting Tools and MS Excel formulas.
8. Review and process employee expense claims in line with company policies.
9. Support the month-end closing by preparing AP aging reports and posting accruals.
10. Manage end-to-end Accounts Payable activities.
12. Shift Timings- 12pm to 9pm ( IST)