Kilkaari Kidswear

Job description:-

As a customer service associate at Kilkaari Kidswear, you will play a crucial role in ensuring a positive experience for our clients.

Key Responsibilities:

1. Interacting with clients to address their queries and provide product information
2. Providing timely and efficient customer support through various channels such as phone, email, and chat, and WhatsApp
3. Utilizing MS Office and MS Excel to maintain customer records and track return exchange interactions
4. Demonstrating proficiency in spoken and written English and Hindi to effectively communicate with customers
5. Building and maintaining strong client relationships to foster loyalty and repeat business
6. Collaborating with internal teams to resolve customer issues and ensure satisfaction
7. Going above and beyond to exceed customer expectations and contribute to the overall success of the company

If you are a proactive and customer-focused individual with excellent communication skills and a passion for client interaction, we would love to have you join our team at Kilkaari Kidswear.

 DATAMARK

Job description:-

We are seeking a skilled and dedicated Customer Service Representative to join our team at The Hird. This is an excellent opportunity for individuals who enjoy interacting with customers, working in a dynamic environment, and are passionate about delivering exceptional service.

Responsibilities: -

*Answer incoming calls in a timely and professional manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call center’s communications and computer system; directs requests to the appropriate department or agency for further action

*Properly log each call and ensure that the caller receives the correct information

*Maintain professionalism at all times even during stressful phone interactions

*Assists with other Call Center duties, such as emergency operations, special projects, and training responsibilities or other similar tasks

*Must maintain specific knowledge of related computer software required to perform any role, function or task required for day-today operations relating to issuance of work orders and and/or information requests

*Maintains working knowledge of all policies regarding the activities required for all city department’s day-to-day operations. Must be familiar with all city department’s times of operations, services performed, after hour procedures and contact persons for specific functions

*Must use prescribed telephone etiquette and follow customer service procedures; must be courteous to citizens and employees

*May be required to work overtime, weekends, holidays, and/or during declared emergencies

*Maintain excellent diction, grammar, voice quality, and articulation

*Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the call center’s image

*Demonstrates a commitment to learning quickly and effectively applying knowledge

*Demonstrates a commitment to supporting a productive, positive work environment.

Desired Candidate Profile:-

*Candidate should be from Mumbai Location.

*Candidate should be comfortable working in Rotational and Night shifts.

*Fresher and experience candidates can apply.