DATAMARK

Job description:-

We are seeking a skilled and dedicated Customer Service Representative to join our team at The Hird. This is an excellent opportunity for individuals who enjoy interacting with customers, working in a dynamic environment, and are passionate about delivering exceptional service.

Responsibilities: -

*Answer incoming calls in a timely and professional manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call center’s communications and computer system; directs requests to the appropriate department or agency for further action

*Properly log each call and ensure that the caller receives the correct information

*Maintain professionalism at all times even during stressful phone interactions

*Assists with other Call Center duties, such as emergency operations, special projects, and training responsibilities or other similar tasks

*Must maintain specific knowledge of related computer software required to perform any role, function or task required for day-today operations relating to issuance of work orders and and/or information requests

*Maintains working knowledge of all policies regarding the activities required for all city department’s day-to-day operations. Must be familiar with all city department’s times of operations, services performed, after hour procedures and contact persons for specific functions

*Must use prescribed telephone etiquette and follow customer service procedures; must be courteous to citizens and employees

*May be required to work overtime, weekends, holidays, and/or during declared emergencies

*Maintain excellent diction, grammar, voice quality, and articulation

*Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the call center’s image

*Demonstrates a commitment to learning quickly and effectively applying knowledge

*Demonstrates a commitment to supporting a productive, positive work environment.

Desired Candidate Profile:-

*Candidate should be from Mumbai Location.

*Candidate should be comfortable working in Rotational and Night shifts.

*Fresher and experience candidates can apply.