HELITE SOLUTIONS

Job Description:-

• Effectively address technical issues related to our website and software.
• Proficiency in MS PowerPoint, MS Word, and MS Excel.
• Identify and resolve technical problems to ensure smooth software usage.
• Provide timely and accurate responses to technical inquiries via phone, email, and chat.
• Educate customers about the software's latest features and functionalities to create reports.
• Demonstrate multitasking skills and meticulous attention to detail.
• Act as a technical support resource for our clients and customers.
• Expertly handle conflicts and critical technical issues with customers.
• Follow up with clients to ensure the resolution of their technical concerns.
• Monitor technical complaints across various communication channels and offer assistance.
• Solicit feedback from clients and relay it to our team for further product development.
• Take responsibility for onboarding management, implementation, and report generation.
• Conduct software malfunction analysis by testing various scenarios.
• Ensure customer satisfaction by providing timely and professional support.
• Follow up with customers to confirm issue resolution.
• Stay updated with product knowledge, company policies, and technical trends.

IVY

Job Description:-

The Senior Engineer is responsible for recording the details of reported IT service issues and service requests and working to either restore service as quickly as possible or alerting and/or escalating them to the appropriate specialist support groups. The Sr. Engineer (End User Services -EUS) is the first point of contact between internal customers and the IT organization for workplace related request and issues.

Responsibilities

• Act as single point of contact for all internal customer IT incidents and service requests, managing these incidents and requests throughout their lifecycle

• Troubleshoot workplace related internal customer’s issue via telephone or remote access and resolve upon first contact, when possible

• Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool (ITIL framework based)

• Troubleshoot and fix issues related to OS (windows/Mac/Linux), Windows applications (MS O365, Browser, MS Teams etc.), Printers to ensure optimal IT workplace environment

• Troubleshooting network connectivity in a LAN/WAN/Wi-Fi environment and SSL VPN establishing using RSA token related issues

• Perform active directory related operational tasks like management of user accounts, access, secure and file share groups

• Perform Exchange server operational related tasks like management of user & functional mailboxes, and distribution groups etc. Also, Teams SIP account management.

• Provide "how to" assistance on all internally supported devices, applications and systems

• Escalate to appropriate on-site team or subject-matter experts in accordance to service-level agreements, and follow up on incidents or service requests when appropriate

Datakrew

Job Description:-

Datakrew is a deep-tech IP-backed company, focusing on real-time EV battery analytics and diagnostics using IoT and AI. We are a global, remote-first team. Our goal is to serve one million EVs within the next 5 years, and as a company touch a billion lives with technology. We are seeking a highly skilled Software Engineer to join our talented team. This role is perfect for a versatile individual who thrives in a dynamic environment and is passionate about IoT, data streaming, and modern web technologies with experience in production-grade software releases.

Job Responsibilities:-

Lets Meet Bro

Job Description:-

We are seeking a WordPress Developer responsible for both back-end and front-end development, including creating WordPress themes and plugins. This position requires a combination of programming skills (namely PHP, HTML5, CSS3, and JavaScript) and aesthetics (understanding element arrangements on the screen, the color and font choices, and so on).

Responsibilities

• Designing and implementing new features and functionality
• Establishing and guiding the website’s architecture
• Ensuring high-performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.
• {{Add other responsibilities here that are relevant.}}