Job Description

• Maintain Customer focus at all times and respond to customers’ enquiries /orders/complaints (through e-mails, phone and fax) using the best Practice guidelines.  Answer all calls/mails/fax received at the Desk.

• Work within agreed service levels, striving to exceed customer expectations.

• Take ownership of queries and proactively follow through to resolution.

• Ensure all customers’ queries are investigated and resolved; escalate issues if appropriate, to the Team Leader.

• Is able to effectively use automated information systems.

• Maintain professional working relationship with internal and external customers, and colleagues.

• Adhere to agreed standards of quality and productivity and process all orders/ claims/ queries with a minimum 98% accuracy rate.  

• Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.

• Assist in documenting any requirements information and process maps clearly and to the agreed standards.

• Update the client on the status of the order. Handle MIS, generate reports.

• Handling Complaints/escalations.

• Meeting client requirements on time and effectively thereby winning their goodwill.

• Sensitization of the client requirements and accordingly prioritizing the activities.

• Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate.

Experience in Control modeling & performing MIL-SIL testing using MathWorks tools such as MATLAB/Simulink, Stateflow, Simulink Test Manager.

• Serve as the controls SW developer designing Battery Power Plant control SW for utility and grid applications

• Develop customer-specific OS Controls, integrate grid-scale battery and power conversion systems from industry-leading manufacturers.

• Design, develop, build, and document customer-specific OS controls logic using MathWorks Matlab/Simulink

• Proficient in testing control software across MIL, SIL, and PIL environments.

• Hands-on experience in open-loop and closed-loop system/feature testing by integrating multiple controllers and plant models within simulated SIL environments.

• Track, manage, document, and report work using JIRA and Confluence.

• Proficient in conducting static code analysis using Polyspace/Parasoft.

• Solid understanding of programming languages, including MATLAB scripting (M-scripting) and Python.

Key Responsibilities:

1. Process Design & Optimization: Developing detailed manufacturing sequences and technical packages, including work instructions, routing sheets, and standard operating procedures (SOPs).
2. Create, Review and Maintain Key Process Documentation: PFMEA (with IQRM software), Control Plan, Standard Work Procedures, Process Routing (in SAP)
3. Resource Allocation: Determining the necessary manpower, MAE and raw materials needed for specific production runs to ensure maximum efficiency.
4. Production Capacity Management: Creating TEK charts based on the Customer forecasts and ensure sufficient capacity is available to meet present and future customer demand.
5. Facility Layout & Flow Design: Creating 2D/3D plant layouts (using tools like AutoCAD) to optimize material flow, operator ergonomics, and utility access in the new location.
6. Continuous Improvement: Implementing Lean Manufacturing, Six Sigma, or 5S initiatives to reduce waste, eliminate bottlenecks, and lower production costs.
7. Problem Solving: Utilizing root cause analysis (RCA) and preventative actions to address non-conformances, equipment malfunctions, or material shortages. 
8. Concurrent Engineering: Collaborating with ENG teams during the initial stages to reconcile manufacturing constraints with product design.
9. DFM/DFA Implementation: Applying Design for Manufacturing (DFM) and Design for Assembly (DFA) principles to simplify designs, reduce part counts, and lower production costs.
10. Prototyping & Pilot Runs: Managing virtual and physical builds (pilot runs) to validate new processes, troubleshoot assembly issues, and calculate initial yields before mass production.
11. Engineering Change Management (ECM): Co-ordinating the seamless implementation of Engineering Change Requests (ECRs) into live production environments while minimizing scrap and rework.
12. Production Relocation :
    1. Decommissioning & Installation Oversight: Developing detailed "tear-down and set-up" sequences for machinery to minimize downtime and ensure equipment is recalibrated to spec upon arrival.
    2. Logistics Coordination: Partnering with specialized logistics providers to move heavy assets from other IPN locations
    3. Buffer Stock Planning: Strategically building up "bridge inventory" before the move to ensure customer orders are filled while production lines are offline or in transit.
    4. Utility & Infrastructure Mapping: Coordinating with facilities engineering to ensure the new site has the necessary pneumatic, electrical, and data drops required for specific work centers.
    5. Validation and Acceptance: Leading the validation protocols at the new site to confirm that relocated equipment meets original performance and quality benchmarks.
13. IPN Co-ordination:
    1. Global Process Standardization: Developing and enforcing "Golden Rules" for manufacturing sequences to ensure process stability and product interchangeability across all global sites.
    2. Best Practice Transfer: Leading "Lead Plant" initiatives to capture process innovations at one site and rapidly deploy them across the global network
    3. Cross-Border Troubleshooting: Acting as the remote or on-site technical expert to resolve critical production bottlenecks or quality deviations in satellite factories.
    4. Localization Support: Adapting global manufacturing standards to meet local regulations, workforce skill levels, and regional supply chain constraints without compromising core product quality.
    5. Global Capacity Balancing: Collaborating with international logistics and planning teams to shift production volumes between regions based on plant load, tariffs, or local disruptions.