- 0 - 3 yrs
- Not Mentioned
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Full Time
Working Type : Work From Office
Job Description :
Job Description:-
1. Customer Interaction – Inbound Calls
Attend incoming calls from customers to address inquiries, complaints, or service requests.
Provide accurate information about products, services, billing, or processes.
Ensure all calls are handled professionally and courteously, maintaining a positive tone.
Document customer issues and resolutions in the internal system.
2. Customer Engagement – Outbound Calls
Make outgoing calls to existing or potential customers for promotions, follow-ups, or service verifications.
Convince customers regarding the benefits of products or services if working in a sales process.
Perform welcome calls, feedback surveys, or reminder calls (e.g., payment reminders, renewals).
3. Call Handling Quality
Follow company-approved scripts and communication protocols.
Maintain high levels of First Call Resolution (FCR).
Avoid long hold times or call transfers unless necessary.
Escalate complex queries to team leaders or supervisors appropriately.
4. Data Entry and CRM Updates
Record customer interactions, queries, feedback, and complaints accurately.
Update CRM or internal software systems in real-time with customer information and call outcomes.
Maintain data confidentiality and handle customer details securely.
5. Communication and Team Support
Coordinate with team members to share insights, feedback, or hand over follow-ups.
Participate in training sessions, briefings, and performance reviews.
Provide feedback on call scripts, system issues, or customer trends.
HR Compliance Specialist
clouddwes- 1 - 3 yrs
- Not Mentioned
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Full Time
Working Type : Work From Office
Job Description :
Department: Human Resources
Reports to: HR Director
Industry: Recruitment / Staffing – Railway Sector
Company Overview:
The HR Compliance Specialist – Railway Vertical will play a key role in driving
end-to-end HR compliance across our railway staffing operations. Reporting directly to the HR Director.
Position Overview:
The HR Compliance Specialist – Railway Vertical is responsible for ensuring that all
workforce-related processes, documentation, certifications, and labour practices
comply with relevant railway, legal, and client-specific standards. Reporting directly
to the HR Director, this role will serve as the central point of contact for statutory
compliance, safety certifications, background verification, contractual
documentation, and audit preparedness across all railway-related recruitment
activities.
Key Responsibilities:
Regulatory & Legal Compliance
â–ª Ensure adherence to labor laws, railway safety acts, and statutory mandates
specific to railway employees and contract staff (e.g., Factories Act, CLRA,
RDSO/IRSE compliance, health & safety laws).
â–ª Monitor changes in railway recruitment-related compliance requirements across
domestic and international regions (as applicable).
â–ª Maintain up-to-date records of licenses, insurances, labor registrations, and
contract employment obligations.
Candidate Documentation & Verification
â–ª Oversee collection, verification, and maintenance of mandatory documents
including:
â–ª Identity and address proofs
â–ª Medical fitness certificates
â–ª Background verification reports
â–ª Education and professional qualifications
â–ª Railway-specific certifications (PTS, IRSE license, RDSO approvals, etc.)
â–ª Validate expiry dates and renewal timelines for time-bound certifications or
permits.
Internal Audits & External Inspections
â–ª Conduct regular internal audits to verify documentation accuracy and policy
adherence.
â–ª Prepare and present documentation for client audits, railway authority
inspections, and ISO audits (if applicable).
â–ª Lead coordination for compliance during external assessments and respond to
findings and corrective actions.
Client & Project Compliance Liaison
â–ª Interface with client compliance or HR teams to align company processes with
project-specific workforce regulations and onboarding protocols.
â–ª Support workforce mobilization by ensuring readiness and compliance for all
deployed candidates.
Project Head Railway Project
clouddwes- 1 - 3 yrs
- Not Mentioned
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Full Time
Working Type : Work From Office
Job Description :
We are seeking an experienced Project Head to lead and manage the execution of
railway infrastructure projects across India. The ideal candidate will possess a deep
understanding of railway project lifecycles, including coach / rake refurbishment,
lavatory upgradation, coordination with government and regulatory authorities
etc. This leadership role demands strong project management, technical expertise,
stakeholder engagement, and team management skills.
Key Responsibilities:
Project Leadership & Execution:
â–ª Lead end-to-end execution of assigned railway projects, including planning,
resource allocation, budgeting, scheduling, risk mitigation, and quality control.
â–ª Ensure projects are delivered on time, within scope and budget, in accordance
with contract specifications and safety standards.
Strategic Planning:
â–ª Develop detailed project execution strategies aligned with company goals.
â–ª Support VP Operations in strategic decision-making related to railway sector
initiatives and bids.
Team & Stakeholder Management:
â–ª Build, lead, and mentor project teams including projects managers, assistant
project managers, engineers, and site staff.
â–ª Liaise with clients (e.g., Indian Railways, PSU bodies), consultants, contractors,
and internal stakeholders to ensure smooth project coordination.
Regulatory Compliance:
â–ª Ensure adherence to statutory and regulatory norms, including RDSO, IRCON,
RVNL, and other railway authorities.
â–ª Manage all project documentation, including permits, licenses, and quality
certifications.
Customer Support Executive
clouddwes- Fresher
- Not Mentioned
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Full Time
Working Type : Work From Office
Job Description :
JOB DESCRIPTION
- Profile : Customer Support Executive
- Language: Kannada and English
- Working Hours/Days: 9 Hrs. & 6 Days (Rotational Week off)
- Working Window: 24*7 (Shift will be rotational)
- No of Positions: 4 (2 Male & 2 Female)