HDFC Bank

Job Purpose:

To run initiatives in line with key objectives of the Business in order to attain the banks objective of business leadership.

Key Responsibility Areas :

Branch Management:

• Plan the branch visits detailing the coverage every week
• Meeting the branches during the morning meeting - every branch once a month
• Scoping the RM/PB customer for lead/joint calls OR make use of available resources in the branch for leads/joint calls
• Planning the catchment area activity/scoping for lead generation/joint call
• Ensure RM/PB activation from the activities above and review of branch performance/resource wise performance/review with CH as and when required.
• Creating excitement in branches/spot sanctions/contests/recognition program
• Check CRM daily and review the leads/update follow up leads/with dates
• Document branch meeting through Cogent/mails

Lead generation/logins:

• Planning the above so that it translates into 2 calls per day/2 appointments per day
• Send the communication to the customer on documents required
• Follow up the on the calls made for documents/arrange for pickup of documents
• Check for completeness of documents
• Go through the Financials/bank statements for churn/bounces/interest servicing as per product
• KYCs

Cross Selling:

• To be the one-stop shop for each of our Express OD clients and provide suitable gamut of financial products such as Insurance, CASA, Credit Cards, Other Assets Products as required by the customer.
• Monitor and track Leads.

Renewals:

• Work on the renewals in advance for customers who are not getting auto renewed
• Mail to the respective customers on docs required for renewal
• Follow up weekly twice for docs
• Arrange for collection of documents
• Check the documents for completeness
• Study the financials/bank statements/churn/interest servicing/aberrations from the stated nos as per product requirement
• Speak to the customer for addressing issues/aberrations
• For renewals overdue and having genuine delay put up for extensions

Churn into WC account:

• Post disbursement ensure that all business churn comes to HDFC bank account
• If OBA waiver required/check for justification/check for churn/put up to the authority
• If not inform the customer on closure of OBA/levy of 2% penalty

Call Memos:

• Express OD Monitoring to happen basis central triggers, customers falling in triggers and if not contacted virually to be met by RM as required frequency.

Delinquency management:

• Depending upon severity of each case - Customer Call for servicing Interest.
• Email communication to Branch & customer
• Personal Visit to Customer / Joint Visit with Credit Manager;
• Rigorous follow-up

Complaints : CRM / MD  / PNO / CRO:

• Analyze complaint
• Seek resolution post discussing with Customer
  

HDFC Bank

Job Description;-

To run initiatives in line with key objectives of the Business in order to attain the banks objective of business leadership.

Key Responsibility Areas :

Branch Management:

• Plan the branch visits detailing the coverage every week
• Meeting the branches during the morning meeting - every branch once a month
• Scoping the RM/PB customer for lead/joint calls OR make use of available resources in the branch for leads/joint calls
• Planning the catchment area activity/scoping for lead generation/joint call
• Ensure RM/PB activation from the activities above and review of branch performance/resource wise performance/review with CH as and when required.
• Creating excitement in branches/spot sanctions/contests/recognition program
• Check CRM daily and review the leads/update follow up leads/with dates
• Document branch meeting through Cogent/mails

Lead generation/logins:

• Planning the above so that it translates into 2 calls per day/2 appointments per day
• Send the communication to the customer on documents required
• Follow up the on the calls made for documents/arrange for pickup of documents
• Check for completeness of documents
• Go through the Financials/bank statements for churn/bounces/interest servicing as per product
• KYCs

Cross Selling:

• To be the one-stop shop for each of our Express OD clients and provide suitable gamut of financial products such as Insurance, CASA, Credit Cards, Other Assets Products as required by the customer.
• Monitor and track Leads.

Renewals:

• Work on the renewals in advance for customers who are not getting auto renewed
• Mail to the respective customers on docs required for renewal
• Follow up weekly twice for docs
• Arrange for collection of documents
• Check the documents for completeness
• Study the financials/bank statements/churn/interest servicing/aberrations from the stated nos as per product requirement
• Speak to the customer for addressing issues/aberrations
• For renewals overdue and having genuine delay put up for extensions

Churn into WC account:

• Post disbursement ensure that all business churn comes to HDFC bank account
• If OBA waiver required/check for justification/check for churn/put up to the authority
• If not inform the customer on closure of OBA/levy of 2% penalty

Call Memos:

• Express OD Monitoring to happen basis central triggers, customers falling in triggers and if not contacted virually to be met by RM as required frequency.

Delinquency management:

• Depending upon severity of each case - Customer Call for servicing Interest.
• Email communication to Branch & customer
• Personal Visit to Customer / Joint Visit with Credit Manager;
• Rigorous follow-up

Contact Person : Rajeev

Phone : +91 - 7557222333