Scope/expectations:

➢ Full ownership and accountability for each project assigned

➢ Manage project delivery planner/tracker, issue trackers, PIS and any other updates needed and make sure 100% compliance to all the Ops processes

➢ Act as Ops coordinator to lead PPM with E2E Ops teams (Field team, QC, SUD), external partners like TCS, Toluna and go through all project specifications and checklists with CS SPOCs in PPM meeting appropriately

➢ Assist the Project Manager to plan, organize and control activities within own area of responsibility with efficient supervision to ensure timely, effective and efficient process execution through the proper supervision of staff as well as the strict implementation of project instructions and standards.

➢ Ensure ownership and accountability for all the tasks assigned on each project level as per project planner (post commissioning activities)

➢ Follow and assure 100% compliance to CI processes including internal and vendor partner QC checks norms.

➢ Follow and assure 100% compliance to all the SOPs standards

➢ Apply smart design at every project execution and assure that project is managed within the approved budget (OOP) with always adding even more efficiencies to produce more savings on each project level to achieve productivity targets

➢ Specs change/ alteration in the design or the questionnaire to be identified and actioned as per SOPs

Operation

▪ Plan, schedule and follow the E2E process within the area of operation with regular monitoring in order to meet the overall schedule, quality and client expectations of the assigned project

▪ Work closely with E2E Manager to clarify project related problems / issues in order to ensure that instructions are carried out correctly

▪ Ensure efficiency in operations by regular review / revisions of systems and procedures with the end goal of improving productivity in the department and report to project manager timely

▪ Achieve delivery schedules within ongoing emphasis to improve efficiency, accuracy, timeliness and cost effectiveness

▪ Assist in the preparation of quotations and costing for new projects, when asked for

▪ Ensure project plans / schedules / issues are communicated with other related departments for further action planning

▪ Ensure timely generation of input and output validation reports from Data Science team

▪ Ensure each project is executed in line with approved budget (OOP), but also that further efficiencies are implemented in order to deliver on productivity (savings) at every project

▪ Ensure data and systems back-up are created and maintained

▪ Assist staff on technical problems regarding the area of operation

▪ Provide regular feedback on the operation concerns and issues to E2E manager

▪ Perform other related functions/tasks that may be assigned by CI Ops Leads

Data Collection

▪ Plan and organize field work in relation to project planner, schedule, allocating quota and research materials

▪ Follow and 100% comply to established CI processes

▪ Organize briefing to the vendor partner EIC and interviewer certifications to train them on specific project requirements. Relationship Management

▪ Work along with vendor SPOC for field supervision and monitor progress and quality of work to achieve project timelines and quality.

▪ Ensure timely action on the reports published on data anomaly and variation.

▪ Ensure that the vendor partner conducts line function checks to supervise and validate each supervisor and interviewer work through accompaniments, telephonic and personal backchecks. Administration

▪ Ensure proper distribution of information and implementation of company rules and regulations as well as policies and procedures