•        Inform customers about product & services

  ·         Handle inbound & outbound calls

  ·         Understand customer's need & solve queries

  ·         Explain product features and benefits

  ·          Achieve sales targets and build customer relationships

  
  

   Working days:- 6 working days 

  Languages: Hindi, Marathi
  
  
  
  

   

AccorHotel
Job Description:-

• Maintain complete knowledge of the following (to include but not limited to):

• All hotel features / services, hours of operation

• Hotel function space, entertainment options, menus and floral decoration options

• Hotel safety guidelines and evacuation plan

• Scheduled daily group activities

• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

• Coordinate all group arrangements

• Work with group contacts to facilitate program planning and requirements

• Communicate group needs and specifications to all relevant departments

• Follow up with Post-Conference reports and review group billings

• Input all group bookings and update booking activities in the system on a weekly basis

• Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process

• Maintain gifts inventory and coordinate the sending of gifts to clients

• Arrange site inspections for potential clients

• Convert leads, build client relationship and sell products/services
• Give a brief about the product, features and benefits to the customers

Other Details