QuickBill Solutions Private Limited
Jobistq Manpower Private Limited
Job description
Responsibilities
• Deliver goods or packages from one place to another
• Ensure timely delivery and collect payments if needed
• Maintain good communication with customers
ClickMyCruise
Job description
The Sales Manager will drive sales strategy and execution, managing a portfolio of cruise liners. This role involves being part of a sales team while developing key client and partner relationships to expand market share.
Key Responsibilities:
Execute sales strategy: Implement sales strategies to achieve revenue goals, focusing on lead generation, customer acquisition and retention for cruise bookings. Align with sales targets set by sales heads.
Collaboration with marketing: Work closely with the marketing team to implement region-specific promotions and campaigns to boost bookings
Relationship building: Establish and maintain relationships with travel agents, corporates, and other key stakeholders to expand our distribution network. Represent the brand at trade shows, conferences etc.
IXIGO
Job description:
We are looking to hire a Senior Quality Auditor, Customer Experience to play the key role of
managing process quality for customer service. He/She will drive the execution for running
ixigo’s day-to-day quality processes, improve operational efficiency, and provide customer
insights to product, tech and marketing teams to enable continuous customer experience
enhancements.
As a Senior Quality Auditor – Customer Experience, you will be responsible for:
1. Monitoring calls/emails/chats as per audit forms & identify Fatal & Non-fatal errors
2. Identifying historical trends through data analysis to uncover agent training needs
3. To conduct regular Feedback sessions for Agents and trainers
4. Publish daily, weekly & monthly Quality Reports
5. To conduct calibration sessions with operations and training team
6. Conduct quality improvement sessions for agents or train the trainer sessions
7. Define SOPs as per process updates/product developments & cascade to team
8. Designing Audit forms in line with process guidelines across touchpoints