HDFC Bank

Job Description:-

To run initiatives in line with key objectives of the Business in order to attain the banks objective of business leadership.

Preferably CA candidates or MBA from Reputed Institutes

Branch Management:

• Plan the branch visits detailing the coverage every week
• Meeting the branches during the morning meeting - every branch once a month
• Scoping the RM/PB customer for lead/joint calls OR make use of available resources in the branch for leads/joint calls
• Planning the catchment area activity/scoping for lead generation/joint call
• Ensure RM/PB activation from the activities above and review of branch performance/resource wise performance/review with CH as and when required.
• Creating excitement in branches/spot sanctions/contests/recognition program
• Check CRM daily and review the leads/update follow up leads/with dates
• Document branch meeting through Cogent/mails

Lead generation/logins:

• Planning the above so that it translates into 2 calls per day/2 appointments per day
• Send the communication to the customer on documents required
• Follow up the on the calls made for documents/arrange for pickup of documents
• Check for completeness of documents
• Go through the Financials/bank statements for churn/bounces/interest servicing
• Collection of property documents for legal/valuation - check for completeness chain docs etc.
• KYCs
• List down the points to be clarified from the customer
• Fill down the points to be clarified from the customer
• SPE Updation
• Submission of file to ops for scanning
• Submission of docs for legal/valuation
• Co-ordination with customer/valuer
• Buyer/supplier ref check -----> Ref leads

Cross Selling:

• To be the one-stop shop for each of our EEG clients and provide suitable gamut of financial products such as Insurance, CASA, Credit Cards, Other Assets Products as required by the customer.
• Monitor and track Leads.

Renewals:

• List down the renewals every month for the next two months
• Work on the renewals in advance
• Mail to the respective customers on docs required for renewal
• Follow up weekly twice for docs
• Arrange for collection of documents
• Check the documents for completeness
• Study the financials/bank statements/churn/interest servicing/aberrations from the stated nos
• Speak to the customer for addressing issues/aberrations
• SPE
• Hand over to ops for scanning
• Follow post login formalities
• For renewals overdue and having genuine delay put up for extensions

CAM conditions review/OBA review:

• Churn review for OBA once a month
• Conditions review once a month
• If OBA waiver required/check for justification/check for churn/put up to the authority
• If not inform the customer on closure of OBA/levy of 2% penalty
• Same for CAM conditions

Call Memos:

• List down the call memos due for the quarter
• Review of ASR/ACR/cam conditions/deferrals for the customers
• Meet the customer and understand the business/issues if any
• Upload the call memos in shock and awe for endorsement/noting

Contact Person : Rajeev

Phone : +91 - 7557222333

HDFC Bank

Job Description;-

To run initiatives in line with key objectives of the Business in order to attain the banks objective of business leadership.

Key Responsibility Areas :

Branch Management:

• Plan the branch visits detailing the coverage every week
• Meeting the branches during the morning meeting - every branch once a month
• Scoping the RM/PB customer for lead/joint calls OR make use of available resources in the branch for leads/joint calls
• Planning the catchment area activity/scoping for lead generation/joint call
• Ensure RM/PB activation from the activities above and review of branch performance/resource wise performance/review with CH as and when required.
• Creating excitement in branches/spot sanctions/contests/recognition program
• Check CRM daily and review the leads/update follow up leads/with dates
• Document branch meeting through Cogent/mails

Lead generation/logins:

• Planning the above so that it translates into 2 calls per day/2 appointments per day
• Send the communication to the customer on documents required
• Follow up the on the calls made for documents/arrange for pickup of documents
• Check for completeness of documents
• Go through the Financials/bank statements for churn/bounces/interest servicing as per product
• KYCs

Cross Selling:

• To be the one-stop shop for each of our Express OD clients and provide suitable gamut of financial products such as Insurance, CASA, Credit Cards, Other Assets Products as required by the customer.
• Monitor and track Leads.

Renewals:

• Work on the renewals in advance for customers who are not getting auto renewed
• Mail to the respective customers on docs required for renewal
• Follow up weekly twice for docs
• Arrange for collection of documents
• Check the documents for completeness
• Study the financials/bank statements/churn/interest servicing/aberrations from the stated nos as per product requirement
• Speak to the customer for addressing issues/aberrations
• For renewals overdue and having genuine delay put up for extensions

Churn into WC account:

• Post disbursement ensure that all business churn comes to HDFC bank account
• If OBA waiver required/check for justification/check for churn/put up to the authority
• If not inform the customer on closure of OBA/levy of 2% penalty

Call Memos:

• Express OD Monitoring to happen basis central triggers, customers falling in triggers and if not contacted virually to be met by RM as required frequency.

Delinquency management:

• Depending upon severity of each case - Customer Call for servicing Interest.
• Email communication to Branch & customer
• Personal Visit to Customer / Joint Visit with Credit Manager;
• Rigorous follow-up

Contact Person : Rajeev

Phone : +91 - 7557222333

Sample customer service manager job Description

Lustral Water is dedicated to providing reliable, measurable, and high-quality customer service by adding an experienced customer service manager to the team. We are looking for a candidate who can demonstrate strong and capable leadership qualities with an ability to resolve all types of customer inquiries. Our ideal customer service manager will know how to supervise and mentor other customer service representatives by teaching them industry best practices, offering feedback, and establishing measurable customer satisfaction goals.

Objectives of this role

• Manage daily workflow within the customer service department
• Create and track customer service goals
• Supervise a team of customer service representatives
• Hire and onboard new customer service employees
• Assist in developing an effective customer loyalty program
• Document all interactions with clients

Responsibilities

• Respond to customer inquiries on a regular basis
• Receive and implement customer feedback to improve the quality of service
• Manage daily progress in meeting important business metrics
• Generate detailed reports on customer interactions
• Provide additional upskilling or learning opportunities for team members
• Oversee the budget for the customer service department

Skills and qualifications

• Demonstrated experience in customer service
• Strong understanding of customer service software
• Clear verbal and written communication skills
• Familiarity with management techniques
• Ability to meet and exceed customer needs

Preferred qualifications

• Interpersonal skills
• Problem-solving skills
• Ability to maintain customer confidentiality
• Ability to work collaboratively

Adfix 

Job description

Roles:-
• Create visual text and imagery concepts by hand or with the help of computer software
• Communicate ideas that inspire and captivate consumers
• Decide how images and text work to fit a specific layout and size.
• Test graphics across various media
• Amend designs based on stakeholder and client feedback
• Upskill to keep up-to-date with the latest tools and technologies

Responsibilities:
• A keen eye for aesthetics and details.
• Ability to work methodically and meet deadlines.
• Design graphics to meet specific promotional and commercial needs like logos, packaging, displays, or imagery for digital and printable products
• Develop the production design and overall layout for advertisements, magazines, banners, products, brochures, and more.