Hybrid

Job Description:-

Aristocrat Technologies is seeking a Associate Program Manager to execute activities vendor contract execution, data analysis and executive reporting in Global Quality team. This is an individual contributor role with touch points with internal stakeholders globally and with vendors. This role will report into Director – Quality Operations, India

• Understanding of vendor contract and its commercial & Quality related clauses

• Verification of invoices from vendors as per contract, highlighting exceptions and getting closure with vendors

• Analysis of data generated from contract execution to provide insights into trends, opportunities

• Create and deliver executive reports and dashboards at given frequency

• Cater to ad hoc data requests and conduct analysis to provide valuable insights to stakeholders

• Interact with stakeholders across organization and with vendors for getting work done. Sometimes, need to attend meetings in USA or Australia time zone

• Create project/delivery documents using MS Office suite

• Work on ATF Hardware Inventory management as required

  
  

  
  

PW (PhysicsWallah)

Job Description:-

Role and Responsibilities:

• Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call.
• Identify the root- cause of problems, and possible solutions and provide actionable insight for performance improvements.
• Establish a process involving Counseling TL to disseminate the information to ensure improvements
• Quality Management Framework for Counseling Team
• Articulate operational issues and trends to management
• Design and Develop evaluation programs that analyze critical performance behaviors and metrics
• Identify areas of improvement in associates' performance through trending and analysis
• Initiate process improvements to align teams' capabilities with current and future needs effectively
• Call audits, reaudits, and monitoring

Working Experience:

• Total minimum 5 years of experience. 1+ years in a management role in the QA process.
• Should have handled a team with at least 5-6 members.
• Experience in an Ed-Tech background is a big plus but at least should have worked as QA Lead in an Inside Sales setup in a consumer facing business.

Qualification & Eligibility:

• Graduate / Post Graduate
• Great Communication Skills
• Should have proficiency in Hindi and English
• Advanced Excel and google tools understanding and usage
• Track record of superior performance metrics

Naviga

Job Description:-

The duties of an account analyst revolve around a company's internal and external accounts. They check accounts for accuracy, provide reviews of customer records, ensure credits are in order, and monitor balance sheets.

Responsibilities:

• To ensure customer billings and associated revenue recognition occur correctly.
• Works closely with various functional groups and levels of management to determine final billing terms.
• Ensure accuracy of a high volume of customer data including contact details
• Track status of renewal commitments and proactively follow up with customers as required
• Deal with Customer queries via email.
• Assist with invoicing and miscellaneous duties as required
• Assist with weekly cashflow updates
• Regularly check the contract database to reflect updated terms as needed for billing requirements
• Invoice customers on a monthly, quarterly and annual basis
• Perform monthly tasks and reconciliations
• Ability to interact effectively with all levels and departments within the company and with clients
• Must have strong communication, interpersonal and organization skills
• Intermediate Excel skills
• Experience with Microsoft software programs including Outlook

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