As a Technical Program Manager, you will play a crucial role in guiding complex projects from inception to completion, ensuring successful delivery in an Agile/Scrum environment. You will work closely with cross-functional teams to define objectives, scope, and deliverables, while proactively managing risks and ensuring high-quality project outcomes.
Key Responsibilities: · Preliminary Planning & Strategy Development: o Assist in early-stage planning discussions to define project objectives, scope, constraints, risks, and deliverables. · Project Management: o Manage day-to-day activities of the project team within an Agile/Scrum environment, ensuring timely completion of deliverables and meeting sprint goals. o Oversee upgrades and progressive releases for existing products, ensuring seamless transitions and minimal disruption. · Technical Leadership: o Lead the debugging and new templatization efforts for SMS/Email communication, ensuring high performance and reliability. o Solution and building complex architectural features and functionalities, driving technical innovation and efficiency. · Ǫuality Assurance: o Ensure the highest quality of project delivery, reducing the failure rate & driving successful sprints. · Risk Management: o Manage and mitigate risks across 10+ large strategies and initiatives, proactively resolving conflicts and making recommendations to balance competing priorities. · Operational Efficiency: o Increase operational efficiency by establishing metrics and SOPs for communication, leadership updates, work transparency, and visibility. o Track and monitor post-deployment/implementation issues, leveraging lessons learned for continuous improvement.