Bosch Global Software Technologies Pvt Ltd

Responsibilities:

• Provide Level 1 support for tools/applications and co-ordinate with stakeholders until closure

• Obtain and evaluate all relevant data to handle complaints and enquiries

• Monitor and Dispatch incidents/tickets to the right technical solution group

• Efficiently resolve complaints to completion and achieve customer satisfaction

• Complete call notes and reports as necessary and update them in the CRM

• Report creation using MS office tools

• Record details of comments, enquiries, complaints, and actions taken

• Manage administration, communication and coordination with internal departments

• Flexible and willing to work in shifts – 24/7 helpdesk environment