Freshworks

Job Description

Working as a part of the Revenue Operations team, the role requires you to work closely with senior leadership, product, sales, marketing, and customer success functions, to help them make data-driven decisions.

Roles & Responsibilities:

You drive solutions with the Operations, Tools, Insights, and Enablement teams to optimize the company’s ability to generate more revenue and improve customer retention.

The core focus is on high priority sales initiatives, including business process architecture, org structure, goal/quota setting, sales incentive design, market segmentation, and strategic planning.

Develop and implement regular reporting of key performance metrics including forecasting, funnel metrics, and pipeline management.

Design, implement and manage sales forecasting, planning, and budgeting processes in collaboration with Finance. Establish high levels of quality, accuracy, and process consistency.

Create, maintain, and present documentation including rules of engagement, pricing, and process maps to ensure adherence to internal policies.

Proactively define and execute projects spanning systems, data management, process automation, data validation, lead generation, and process and tooling implementation.

Managing stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations.

Continue to push stakeholders to think big in developing or re-design processes and systems that can create transformational business impact