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IT Service Desk Executive
Neux Global
  • 1 - 2 yrs
  • 10,000 - 40,000 / month
  • Mohali
    • Technical knowledge
    • Full Time
    graduate
    1 - 2 yrs
    ₹10000 - ₹40000 / month
    5
    Neux Global
    Full Time
    Working Type : Work From Office
    Job Description :
    Mind map IT Solutions 

    Job description:-

    We are seeking a proactive IT Service Desk Manager to oversee our technical support team.

    The IT Service Desk Manager will be responsible for ensuring efficient and high-quality support services to our employees.

    Duties
    • control the day by day sports of the provider desk crew
    • make certain that every one troubles are nicely logged, assigned, and resolved in a well timed manner
    • develop and pu    t into effect service table rules and procedures
    • Set overall performance targets for team contributors and display their overall performance
    • control the escalation manner and ensure well timed decision of excessive precedence troubles

    Qualifications
    • established paintings revel in as an IT provider desk supervisor or comparable role
    • Technical knowledge of IT systems, networks, and packages
    • revel in coping with a team in a technical assist environment
    • strong hassle-solving and choice-making competencies
    • great communique and leadership capabilities
    • knowledge of ITIL and other provider control frameworks
    • BS degree in computer science, statistics structures or applicable discipline
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