Visa

Job description

Responsibilities:-

• Conduct workplace investigations in complex situations demonstrating effective listening, probing and investigatory skills with the ability to synthesize data, identify root problems/causes, and recommend actions to resolve in partnership with the Legal team and Business Conduct Office
• Provide expertise and case management of ER issues, including performance management, from initial intake to resolution, received from various query management systems, managers, people team and employees
• Provide consultation, guidance and coaching to senior leaders, managers and people business partners to address employee behavior and performance concerns, provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions which aligns with Visa’s policies, approach, practices, and processes.
• Provide consultative support for the resolution of a variety of matters including addressing challenging/ sensitive situations
• Partner with People business partners to address gaps in performance including reviewing performance improvement plans, and facilitating the necessary communications to drive an effective outcome
• Work with leaders and employees to establish and maintain a positive work environment, which encourages the full use of diverse talents and abilities, act as an employee advocate, help drive various corporate and division business initiatives
• Provide coaching to business leaders, offering feedback and advice on employee and organizational issues in a proactive, empathetic and compassionate manner
• Lead employee response and support efforts for crisis, life and safety events and natural disasters
• Provide timely ER support and advice in respect of global and local:
  • regulatory requests
  • ongoing changes in regulatory requirements,
• Developing and delivering training sessions to people team and business, to develop expertise and capability from an ER perspective
• Track, report and analyze ER data and trends to proactively create a positive organizational culture and build manager capabilities, including external trends and best practices
• Provide interpretation of People policies, practices and procedures to employees and managers
• Recommend and drive local handbook and policy updates
• Uncover, assess opportunities, and propose solutions for People Team process improvements
• Lead and support cross functional ER and People Team projects, regional and global initiatives review existing policies, procedures and guidelines and drafting /providing input into new ones as needed