NIELSENIQ

Job Description

This role serves as a bridge between the Commercial team, Quality Assurance, Operations, Engineering, & Data Science teams with regards to Customer requirements on business and insights. It also seeks to provide a strategic analysis that enables business decision making of our customers.

Job Responsibilities

Lead Customer Engagement

·          Develops foundational relationship with key customers and stakeholders

·          Gather understanding and expertise on customer business priorities and how that ties up to consumption of NIQ products & services

·          Helps in identifying customer needs and creates a shared plan with Sales team to deliver outcomes in collaboration with NIQ internal teams

·          Lead Customer engagement with thoughtful insights to help customers take useful business decisions through NIQ products and services

·          Advisor and thought leader to facilitate customer solution-related queries through persuasive, informed and consistent approach

·          Become a liaison and facilitator for resolving active data queries by engaging the right global/local teams

Opportunity & Pursuit Management

·          Plan a portfolio of work such as adoption of new NIQ products and services, support programs and projects, and value realization in alignment with customer business objectives

·          Capture, communicate and brings forward recommendation from customer insights team and collaborate with internal teams to help identify growth opportunity through account planning and supporting delivery execution

·          Work closely with Sales Account managers to maintain a stronger pipeline of opportunities through a pre-qualified opportunity tracking: Sales Account Managers

 Qualifications

·          MBA (desirable) with 10 -15 years’ experience in FMCG / Service / Retail industry

Preferred skillsets

Must have

·          Excellent oral and written communication

·          Ability to articulate thoughts and solutions and express to the customer leadership

·          Problem-solving approach and attitude

·          Active listening and seeking out root cause of a business problem

·          Responsive and proficient in Change Management

·          Analytical and logical mind-set

·          Internal advocate for customer needs

Good to have

·          Knowledge of Analytical tools and platforms

·          Understanding of data monetization lifecycle

·          RMS product and process knowledge

Our Benefits

·          Flexible working environment

·          Volunteer time off

·          LinkedIn Learning

·          Employee-Assistance-Program (EAP)