Call Centre Bpo Executive
×
Customer Care Associate
VictaMan Services Pvt Ltd- Fresher
- 20,166 - 21,000 / month
communication
-
Full Time
graduate
Fresher
₹242000 - ₹252000 / month
25
VictaMan Services Pvt Ltd
Full Time
Working Type : Work From Office
Job Description :
Job Title: Customer Care Associate
Department: Customer Service
Reports To: Customer Care Manager
Job Summary:
The Customer Care Associate is responsible for delivering exceptional customer service by addressing inquiries, resolving complaints, and providing information about the company's products or services. This role requires excellent communication skills, empathy, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities:
Customer Interaction:
Respond to customer inquiries via phone, email, chat, or in-person interactions in a professional and timely manner.
Provide accurate information about products, services, policies, and procedures.
Issue Resolution:
Handle and resolve customer complaints efficiently and courteously.
Escalate complex issues to the appropriate department or supervisor as necessary.
Support and Guidance:
Assist customers with troubleshooting and navigating solutions to their problems.
Offer guidance on the use of company products or services.
Data Management:
Document customer interactions and maintain detailed records in the CRM system.
Monitor and track recurring issues and provide feedback for process improvement.
Team Collaboration:
Collaborate with other departments to ensure seamless customer experiences.
Participate in team meetings and training sessions to stay updated on company policies and new offerings.
---
Qualifications: Min. 12th
Education: 12th or High school diploma or equivalent (Bachelor’s degree preferred).
Experience: Previous customer service experience is an advantage but not mandatory.
Skills:
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using customer service software and tools (e.g., CRM systems).
Ability to multitask and manage time effectively.
Patience and empathy in dealing with customer concerns.
Key Competencies:
Customer-focused mindset.
Team-oriented attitude.
Adaptability and resilience in handling challenging situations.
Strong organizational skills and ability to prioritize tasks.
---
Benefits:
Competitive salary.
Paid time off and holidays.
Opportunities for career advancement and professional development
Call Centre Bpo Executive
Neux Global- 0 - 1 yrs
- 12,000 - 30,000 / month
Good communication skills
-
Full Time
graduate
0 - 1 yrs
₹12000 - ₹30000 / month
55
Neux Global
Full Time
Working Type : Work From Office
Job Description :
Voisun Telecom Services
Job description:-
Common duties and responsibilities include: answering inbound calls, evaluating problems and complaints of the callers, providing proper solutions, responding to the needs of customers, selling and giving information on the products or services, processing orders, forms, and applications, routing calls to other team
- answer calls, emails and web chat enquiries from customers.
- make telesales and market research calls to new and existing customers.
- deal with customer orders, card payments, enquiries and complaints.
- advise about products and services.
- support customers to fix computer problems.