Customer Care Executive
clouddwes- 0 - 2 yrs
- 10,000 - 13,000 / month
-
Full Time
Working Type : Work From Office
Job Description :
Mervice InFotech
Job Description
Key Responsibilities:
1. Customer Inquiries and Support
Answer customer calls, emails, and inquiries in a professional and timely manner.
Provide accurate information regarding products, services, and policies to customers.
Assist customers with their inquiries, resolve complaints, and ensure that each interaction leads to a positive customer experience.
Record and track customer issues, ensuring that they are resolved promptly and effectively.
2. Issue Resolution and Complaint Management
Actively listen to customers and identify the root cause of their concerns or complaints.
Handle customer complaints with empathy, professionalism, and a proactive approach.
Resolve or escalate issues to the appropriate department, ensuring timely follow-up and feedback to customers.
Maintain a record of customer interactions and ensure that all issues are addressed to the customer's satisfaction.
3. Customer Relationship Management
Build and maintain positive relationships with customers by providing personalized service and follow-up as needed.
Ensure that customer feedback is recorded, analyzed, and shared with relevant teams for continuous improvement.
Assist in gathering customer satisfaction surveys and ensuring a high level of service delivery.
Customer Care Executive
clouddwes- 1 - 3 yrs
- 30,000 - 50,000 / month
-
Full Time
Working Type : Work From Home
Job Description :
Lava Java Private Limited
Job Description
A customer care executive's job is to communicate with customers and help resolve their issues. They may also lead a team of customer service representatives. Some of their responsibilities include:
Responding to customer questions
Customer care executives answer customer questions and provide information about products, services, and technical issues.
Resolving customer issues
They listen to customer complaints, empathize with their concerns, and take steps to resolve the issues.
Managing customer interactions
They manage customer interactions through phone calls, emails, live chats, and social media.
Maintaining records
They keep accurate records of customer interactions, including inquiries, resolutions, and follow-up actions
. Inform customers about product & services.
. Handle inbound & outbound calls.
. Understand customer's need & solve queries
Contact Person
Shubham Prasad
-
Full Time
Working Type : Work From Office
Job Description :
Job Title: Customer Care Executive
We are seeking passionate and customer-focused individuals to join our team as Customer Care Executives. In this role, you will be the face of the company, handling customer inquiries, resolving issues, and ensuring a positive experience for every customer. If you enjoy helping people and providing exceptional service, we’d love to hear from you!
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat.
- Resolve customer issues effectively and efficiently, ensuring satisfaction.
- Provide clear and accurate information about products and services.
- Assist customers with placing orders, processing returns, and addressing product concerns.
- Maintain accurate customer records and follow up as necessary.
- Handle both inbound and outbound calls, ensuring a positive customer experience.
- Work closely with internal teams to resolve customer complaints and ensure prompt resolution.
- Strive to meet individual and team performance goals.
Qualifications:
- Minimum educational qualification: 12th pass.
- Age: 18 to 30 years.
- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving skills and the ability to stay calm under pressure.
- Prior experience in customer service is a plus, but not mandatory.
- Ability to multitask and manage time effectively.
- A positive attitude and a strong commitment to delivering excellent customer service.
Why Join Us:
- Opportunity to work in a dynamic and supportive team environment.
- Training and career growth opportunities.
- Competitive salary and performance incentives.
If you are passionate about providing great customer service and are looking for a rewarding career, apply today!
Customer Care Executive
Neux Global- 1 - 3 yrs
- 20,000 - 24,000 / month
-
Full Time
Working Type : Work From Office
Job Description :
Job description:-
Shift Timing: Night Shift (US Time Zone)Experience: Fresher
Employment Type: Full-time
Job Summary:
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Care Executives for the US voice process. As part of the customer support team, you will handle inbound and outbound calls, res