Vision India Services Pvt. Ltd.

Job description:

Green Call Technology

Job Description:-

Key Responsibilities:

  Team Management & Performance Monitoring:

• Oversee daily operations of the inbound team to ensure team members meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and issue resolution.
• Regularly monitor team productivity and performance, providing real-time feedback and assistance to agents as needed.
• Conduct one-on-one sessions with agents to review individual performance, address any concerns, and set clear goals for improvement.
• Implement strategies to optimize call center workflows and ensure consistent service quality.

   Attendance & Scheduling:

• Monitor and manage team attendance, ensuring adequate coverage at all times.
• Address attendance issues in a timely and professional manner.
• Coordinate shift schedules to ensure alignment with business needs while maintaining optimal team performance.

   Reporting & Analytics:

• Generate and review daily call reports, ensuring all metrics are captured accurately.
• Perform call analysis to identify trends, strengths, and areas for improvement.
• Use Excel (VLOOKUP, Pivot Tables, SUMIF, IF formulas, etc.) to analyze data and produce actionable insights that help improve team performance.
• Ensure 100% call tagging in CRM systems to maintain accurate customer interaction records.

 Training & Development:

• Provide ongoing training and refresher courses for underperforming agents, ensuring continuous improvement.
• Develop and execute personalized action plans to help agents meet performance expectations.
• Motivate and inspire team members to improve their skills, productivity, and customer service capabilities.

 Quality Assurance:

• Monitor agent-customer interactions to ensure they meet company quality standards and customer satisfaction levels.
• Provide constructive feedback and coaching to agents based on call quality assessments.
• Maintain a high level of professionalism and ensure agents maintain a positive customer experience on every call.

 Problem Resolution:

• Address customer escalations in a professional manner and provide guidance to agents on how to handle complex situations.
• Ensure that all customer issues are resolved in a timely manner and to the satisfaction of the customer.

Leadership & Motivation:

• Lead by example, fostering a positive and collaborative team environment.
• Encourage a “never say no” attitude and proactive approach to customer issues and team challenges.
• Promote a strong team culture focused on dedication, accountability, and continuous improvement.

Contact Person :mohini parmar 

Email :Mohini.Parmar@vispl.net.in 

Phone :+91 - 7557222333

Apraava Energy

Job Description:-

Job Responsibilities:

• Oversee Project Planning for electrical projects in collaboration with the team and clients.
• Handle client communications and ensure timely and efficient Client Handling (specifically with DISCOM).
• Manage Contractor Billing and ensure accurate invoicing and payments.
• Resolve problems related to site management activities and ensure smooth operations.
• Supervise Site Execution, ensuring all activities align with project timelines.
• Oversee Consumer Indexing and ensure compliance with all required standards.
• Supervise the Meter Installation process, ensuring quality and adherence to timelines.
• Effectively implement the project plan, ensuring all tasks are completed within budget and scope.

Required Skills:

• Ability to multi-task and manage multiple priorities in a fast-paced, high-pressure environment with tight deadlines.
• Strong leadership skills to guide and support the site team.
• Excellent verbal and written communication skills to liaise effectively with clients, contractors, and team members.
• Highly organized, detail-oriented, and efficient with an ability to prioritize tasks.
• Proficient in Microsoft Office Suite (especially Outlook and Excel) for effective reporting and documentation.

Contact Person :  Yash Sharma

Email : Yash.Sharma@greencall.in

Phone : +91 - 7300727951