Job Description:-

Language Requirements: Applicants are required to read, write, and speak English
Additional Info: Visa / work permit sponsorship is not available for this position

Training Delivery:

• Conduct voice and accent training sessions for new hires and existing employees.
• Facilitate workshops on pronunciation, articulation, pitch control, and intonation.
• Provide training on cross-cultural communication and international customer handling skills.
• Monitor and assess trainees' progress and provide feedback for improvement.

Curriculum Development:

• Collaborate with Oracle training development team to design and update training modules, adapting them to current global communication standards.
• Customize training programs based on client specifications, focusing on linguistic needs (American, British, Australian accents, etc.).
• Stay updated with the latest industry trends, tools, and training methodologies on communication and accent.

Coaching & Mentorship:

• Provide one-on-one coaching to team members for voice and accent correction.
• Organize and conduct refresher courses for tenured agents to maintain quality standards on voice and accent.

Performance Management:

• Conduct voice assessments (pre- and post-training) to evaluate communication skills.
• Collaborate with Quality Assurance (QA) teams to ensure call quality aligns with company standards.
• Salary :- As per Industry Standards