Customer Service Associate
Nexgen private limited- 4 - 5 yrs
- 27,000 - 34,000 / month
-
Full Time
Working Type : Work From Office
Job Description :
We are looking for a dedicated customer service associate to deliver people-focused customer interactions. The primary focus is to drive brand loyalty through exceptional service and digital-first support. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about helping others.
Key Responsibilities:
1. Provide exceptional support to ensure high levels of customer satisfaction.
2. Address customer inquiries and resolve issues across various digital and voice channels.
3. Execute technical support tasks and troubleshoot basic user problems.
4. Apply analytical problem-solving to improve the overall support experience.
5. Integrate customer feedback to refine service quality and efficiency.
6. Collaborate with dedicated teams to maintain digital trust and safety.
7. Manage daily interactions with a focus on revenue generation and brand growth.
Skill(s) required
Customer Service Associate
Niyam IT- Fresher
- 22,500 - 27,000 / month
-
Full Time
Working Type : Work From Home
Job Description :
DATAMARK
Job description:-
We are seeking a skilled and dedicated Customer Service Representative
to join our team at The Hird. This is an excellent opportunity for individuals
who enjoy interacting with customers, working in a dynamic environment, and are
passionate about delivering exceptional service.
Responsibilities:
-
*Answer
incoming calls in a timely and professional manner, responds to routine
questions and takes complaints from the general public; inputs and/or logs
information received into the call center’s communications and computer system;
directs requests to the appropriate department or agency for further action
*Properly
log each call and ensure that the caller receives the correct information
*Maintain
professionalism at all times even during stressful phone interactions
*Assists with
other Call Center duties, such as emergency operations, special projects, and
training responsibilities or other similar tasks
*Must
maintain specific knowledge of related computer software required to perform
any role, function or task required for day-today operations relating to
issuance of work orders and and/or information requests
*Maintains
working knowledge of all policies regarding the activities required for all
city department’s day-to-day operations. Must be familiar with all city department’s
times of operations, services performed, after hour procedures and contact
persons for specific functions
*Must use
prescribed telephone etiquette and follow customer service procedures; must be
courteous to citizens and employees
*May be
required to work overtime, weekends, holidays, and/or during declared
emergencies
*Maintain
excellent diction, grammar, voice quality, and articulation
*Combines
knowledge of product, good work ethic, effective time management skills, and
human relations skills to meet performance standards and positively influence
the call center’s image
*Demonstrates
a commitment to learning quickly and effectively applying knowledge
*Demonstrates a commitment to supporting a productive, positive work environment.
Desired Candidate Profile:-
*Candidate should be from Mumbai Location.
*Candidate should be comfortable working in Rotational and Night shifts.
*Fresher and experience candidates can apply.