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BPO Customer Support Executive
clouddwes
  • 0 - 3 yrs
  • 10,000 - 12,000 / month
  • Chandigarh
    • Communication Interpersonal Conflict resolution Product knowledge
    • Full Time
    graduate
    0 - 3 yrs
    ₹10000 - ₹12000 / month
    30
    clouddwes
    Full Time
    Working Type : Work From Office
    Job Description :

    Riverdale Aerovista

    Job Description

    A customer support executive helps customers with their questions, issues, and feedback. They are a key part of a company's customer service team, and are responsible for ensuring customers are satisfied.

  • Assist customers with inquiries, providing information about products, services, or policies.
  • Handle customer complaints, resolve issues, and escalate to senior staff when necessary.
  • Maintain accurate records of customer interactions and transactions.
  • Support the customer service team in managing communication channels such as emails, calls, and chats.
  • Resolve customer complaints and issues efficiently.
  • Maintain accurate records of customer interactions.
  • Provide product and service information to customers.
  • Escalate unresolved issues to the appropriate department.
  • Meet performance targets and achieve customer satisfaction goals.
  • Strong verbal and written communication skills.
  • Excellent problem-solving abilities.
  • Ability to handle high-stress situations calmly.
  • Proficiency in using customer service software and CRM systems.
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