When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space.

For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types.

Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.

Key Responsibilities and Outputs:

Key Responsibilities and Outputs:

• Accurately measure and record individual and team quality performance using current QA Scorecard and Key Performance Indicators (KPIs)

• Assist in staff inductions, setting quality expectations within the Assessment Technical Support team, and nearshore and offshore business partners

• Provide feedback of quality reviews and identify training and coaching needs to the Quality Team Lead

• Identify trends in individual and team quality over time, as well as trends with nearshore and offshore Business Partners.

• Assist with quality calibration sessions within the Turnitin Assessment Technical support teams

• Document processes and procedures and proactively identify improvements

• Identify opportunities for improvements in quality and overall support experience across the Turnitin Assessment Technical support team and with nearshore and offshore business partners

• Carry out an agreed number of quality reviews on a monthly basis for the Turnitin Assessment Technical support team and nearshore and offshore business partners