Bosch Global Software Technologies Pvt Ltd 

Job description

Responsibilities:
• Handle and resolve 2nd level incidents/tickets in the Service Management Tool, based on priority and quality for the HR applications.

• Investigate recurrence and patterns of support needs to design holistic solutions. Liaise with subject-matter experts where escalation is needed.

• Collaborate with Global Application Support Specialist, IT developers and other support teams.

• Preparation of status and KPI (monthly status report)

• Preparation of technical documentation and updating for Troubleshooting and 1st level.

• Preparation of training materials, provide training sessions whenever required.

• Supporting the onboarding of new team members

• Conduct testing activities such as: preparation of testing scenarios, reviewing test cases, testing in different instances, updates on testing tool, documentations, exploratory testing etc.

• Maintenance of test data & test users, system cleaning activities

• Content creation and managing application related blogs.

• Continuous process improvement, collaborations, and regular alignments with relevant stakeholders for topics such as: Interfaces, Data Security etc.

• Acquire and build-up knowledge of dependent applications or systems.

• Support any Ad-hoc activities or new work-packages. Authorizations

• Acquire and build-up knowledge of dependent applications or systems.

• Support authorization and user management topics of Talent Management systems.

• Conduct authorization monitoring and detective controls.

• Contribute to the implementation process of new HR IT tools and/or new features of existing tools. Rollout Support

• Project Support (if necessary, for any roll out activities)

• Supporting project managers for the further roll-out´s globally

• Preparation of pre-roll out activities including change and communication management