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Bilingual Customer Service Representative
Stargate
  • 1 - 2 yrs
  • Not Mentioned
  • Noida
    • customer service problem-solving skills Ability to multitask
    • Full Time
    graduate
    1 - 2 yrs
    No required
    6
    Stargate
    Full Time
    Working Type : Work From Office
    Job Description :
    Venture Quest

    We are looking for a dedicated Bilingual Customer Service Representative. This role will primarily involve assisting customers with inquiries, troubleshooting, and providing support via phone, email, and chat.

    Roles & Responsibilities:
    • Assist customers by answering their inquiries related to product/service issues, and general support via phone, email, and live chat.
    • Provide accurate and time    ly information in any one regional language you are known like Telegu/ Tamil/ Bengali/ kannada / Malayalam and Marathi.
    • Resolve customer complaints and ensure high levels of customer satisfaction.
    • Manage multiple inquiries simultaneously while maintaining a positive and helpful demeanor.
    • Collaborate with the team to improve customer service processes and best practices.
    • Adhere to company policies, procedures, and quality standards.

    Requirements:
    • Fluency in any of regional language like Telegu/ Tamil/ Bengali/ kannada / Malayalam and Marathi and with strong verbal and written communication skills in English and Hindi as well.
    • Experience in customer service or a related field (preferably 1+ year).
    • Strong problem-solving skills and the ability to think critically under pressure.
    • Empathetic, patient, and professional demeanor when dealing with customers.
    • Ability to multitask and prioritize in a fast-paced environment.

    Interested ones can directly dm me or reach us at HR Aditi (8979622125)
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