Communication Specialist E-Commerce
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Communication Specialist ECommerce
Neux Global- 0 - 2 yrs
- Not Mentioned
English Proficiency (Spoken)
Computer skills
ms office
-
Full Time
graduate
0 - 2 yrs
No required
3
Neux Global
Full Time
Working Type : Work From Office
Job Description :
Uni Seoul Ignited Brain Solutions LLP
Job Description
Selected intern's day-to-day responsibilities include:
1. Provide an excellent customer service experience to all customers, handling inquiries and complaints professionally and efficiently.
2. Handle customer requests and questions via phone, email, and chat, providing accurate and timely information.
3. Process customer orders and returns, ensuring accuracy and timeliness.
4. Update customer accounts as needed, maintaining accurate records.
5. Assist with website maintenance, including product descriptions, pricing, and images.
6. Monitor website traffic and analytics, reporting any issues or concerns to management.
7. Proactively resolve customer issues, taking ownership of the customer experience.