PayPal 

Job Description:-

At PayPal, Lead Mobile Development Engineers are the architects of our global payment platform. You'll design, develop, and optimize core systems powering millions of transactions daily, delivering innovative solutions that delight customers and drive business success.

Key Responsibilities:

As a Lead Mobile Development Software Engineer, you will:
• Drive architectural vision and innovation as a technical leader.
• Spearhead mobile platform transformation initiatives.
• Define and execute the long-term mobile architecture.
• Mentor and develop senior engineering talent.
• Drive mobile platform transformation initiatives.

Leadership & Management:
Lead and mentor a team of support specialists, ensuring high performance and professional growth.
Develop and implement strategies for improving support processes and procedures.
Foster a customer-centric culture within the support team.

ITIL Framework Implementation:
Oversee the adoption and implementation of ITIL best practices within the support team.
Manage incident, problem, change, and release management processes.
Ensure compliance with ITIL standards and continuous improvement of ITIL processes.

Technical Support:
Provide expert-level support for website and mobile application issues, particularly those involving .NET technologies.
Collaborate with the development team to resolve complex technical issues.
Monitor system performance and troubleshoot technical problems as they arise.
24*7 Support Operations Management and availability.

Stakeholder Management:
Serve as the primary point of contact for support-related queries from internal and external stakeholders.
Communicate effectively with customers to understand their needs and ensure their satisfaction.
Liaise with other departments to ensure alignment and support for business objectives.
Performance Monitoring & Reporting:
Develop and monitor key performance indicators (KPIs) to assess the effectiveness of the support team.
Generate regular reports on support team performance and present findings to senior management.
Use data-driven insights to identify areas for improvement and implement necessary changes.
Continuous Improvement:
Stay updated with the latest trends and advancements in ITIL practices and .NET technologies.
Implement training programs to keep the support team’s skills and knowledge current.
Drive initiatives for process automation and efficiency improvements within the support function.

Please contact us at paypalglobaltalentacquisition@paypal.com.