Asirvad Micro Finance Limited

Job Description:-

Roles and Responsibilities:
1. Customer Interaction:

• Handle inbound and outbound calls professionally.
• Address customer queries, complaints, and grievances promptly.
• Provide accurate information and solutions to customers.

2. Grievance Management:

• Register, track, and resolve customer grievances as per defined processes.
• Escalate unresolved issues to higher authorities as necessary.

3. Documentation and Reporting:

• Maintain call logs and update the system with accurate information.
• Prepare daily, weekly, and monthly reports on call and grievance status.

4. Team Collaboration:

• Work closely with internal teams to resolve customer issues efficiently.
• Share insights and feedback for process improvement.

5. Compliance:

• Adhere to company policies, procedures, and regulatory requirements.
• Maintain confidentiality of customer data and company information.

Qualifications and Skills:

• Minimum educational qualification: Graduate in any discipline.
• Strong communication skills in Hindi (additional languages are a plus).
• Proficiency in MS Office.
• Good listening, problem-solving, and customer-handling abilities.